Why Is My Crypto Deposit Not Showing on AndX? (Full Guide)

Why Is My Crypto Deposit Not Showing on AndX? (Full Guide)

If your crypto deposit is not showing in your AndX account, it is usually due to blockchain confirmation delays, incorrect network usage, or missing transaction details.

This is one of the most common questions across all crypto exchanges — and in most cases, your funds are not lost.

Step 1: Check Your Transaction on the Blockchain

Use your transaction hash (TXID) to verify:

  • The transaction was successfully sent
  • The correct network was used
  • The number of confirmations

If the transaction is still pending on-chain, it will not appear in your AndX account yet.

Step 2: Confirm You Used the Correct Network

For example:

  • USDT (ERC20) vs USDT (TRC20)
  • BTC vs wrapped BTC

If the wrong network was used, the deposit may require manual recovery.

Step 3: Check Required Confirmations

Each asset requires a minimum number of confirmations before funds are credited.

Network congestion can delay this.

Step 4: Verify Memo / Tag (If Required)

Some assets (like XRP or XLM) require:

  • Memo
  • Destination tag

Missing this can delay or prevent crediting.

When to Contact AndX Support

If:

  • Transaction shows completed on blockchain
  • You used correct address + network
  • Confirmations are complete

Submit a ticket with:

  • TXID
  • Asset
  • Amount
  • Wallet address

AndX uses institutional-grade infrastructure powered by
BitGo
to ensure secure and reliable asset handling.

    AndX Intelligence


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