How to Verify Your Identity on AndX

Identity verification helps AndX maintain platform security, comply with applicable regulations, and protect users.

To complete verification, sign in to your AndX account and go to the verification or profile section of the platform. Follow the prompts to submit the requested information.

Verification typically requires:

• Your full legal name
• Date of birth
• Residential address
• A valid government-issued identity document
• A selfie or liveness check, if requested

Please make sure that your submitted information matches your identity document exactly. Incomplete or mismatched information may result in delays or rejection.

Accepted documents may include:

• Passport
• Driver’s license
• National identity card

Your document must be valid, clearly visible, and not cropped, blurred, or obstructed.

Common reasons verification is delayed or rejected:

• Blurry or low-quality document images
• Name mismatch
• Expired identification
• Incomplete submission
• Address information that does not match supporting documentation

Verification review times can vary depending on account volume, submission quality, and any additional checks required.

If your verification is taking longer than expected, submit a support ticket and include the email address associated with your account.